PRIVACY POLICY
Your privacy is important to us
Serenity Group & Co Pty Ltd ACN 692 097 920 (Serenity Homes and Design) is committed to protecting your privacy. In accordance with the privacy law, this policy outlines how we manage privacy protection of your personal information when you use the Serenity Homes and Design website or otherwise have dealings with us. We want you to feel empowered and informed about your privacy.
We may modify this Privacy Policy from time to time, and if we make material changes to it, we will provide notice to you so you can review it before agreeing to continue to use our services. If you object to our changes, you may notify us of your request that we remove your information from our database, and cease all use of our services.
Collection of personal information
Personal information is information that, either alone or in combination with other information collected, identifies an individual.
We may collect personal information if you:
Deal with us directly over the phone or via our support service;
Have contact with us in person;
Interact with us online, including through our website and social media channels;
Apply for a position with us;
Apply for property management services;
Apply to tenant a property we are managing;
Apply to purchase a property for which we are the buyers or sellers agent;
Complete any surveys, provide feedback or otherwise make a complaint to our organisation; and
Otherwise provide information to us in person, by telephone, fax or email.
We may also collect personal information from additional third parties and sources, such as:
credit reporting agencies, law enforcement agencies and government entities;
your nominated representatives (lawyers, accountants and financial advisers);
your employer; or
publicly available sources of information or any other organisations where you have given your consent.
This information may be required to:
tenant a property we manage;
have your rental property managed by us;
signup to our website;
receive information from us;
register to use forums or join groups;
work with us;
provide products and services to you;
collect payments and administer your account; and
provide you with new and updated information about our products and services.
We will usually collect your name and contact details such as your email address, telephone number and residential and postal address.
We collect this information through our staff and through our contracted agents and other service providers.
Wherever practicable, we will ask you for the information directly. However, we may need to contact others such as your employers, business associates, bankers, credit reference agencies and referees.
Cookies and IP Addresses
When you access our website, we may send a “cookie” which enables us to recognise and keep track of your activity on our website. We also use cookies to determine which areas of our website have been viewed. The amount of information sent depends on the settings you have on your web browser. Other examples of information automatically collected include when you click on an ad, perform searches, import our address book, join and participate in groups, view content and apply for jobs.
This data is used to research our users’ habits so that we can improve our online services. Cookies do not collect personal information; however, if you wish to disable them, this can be actioned from your browser.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements.
Sometimes we use advertising programs, including Google, Instagram and Meta, that use cookies to improve your online experience, including the display of more relevant ads. By using our website, you consent to the processing of data about you by these advertising programs in the manner described in their respective privacy policies and for the purposes set out in this Privacy Policy. You can opt out by using the opt out service provided by the relevant advertising entity.
How we use your personal information
The personal information you provide to us may be used:
to allow you to obtain access to the interactive elements of our website (including online forums);
to provide you with the information, services or resources you have requested;
for the marketing and research purposes of Serenity Homes and Design, its contractors or services providers;
for internal administration purposes;
to update our records and keep your contact details up to date;
for research, advice and information;
to send you emails about our services;
to assess any application form from you to work for us; or
if you lodge a complaint with us, to process and respond to your complaint.
If you access the interactive elements of our website (including online forums), only your display name will be shown online. We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. If you do post personal information online, your personal information may be identified, recovered and displayed by internet search engines.
We will also use this information to send you details of other products and services that may be of interest to you. At any time, if you no longer wish to receive this additional marketing material let us know, and your details will be removed from the marketing database.
If we do not collect the personal information we may not be able to provide you with the services or assistance you have requested.
Who can access your personal information?
In providing our products and services or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including:
outsourced service providers,
credit reporting bodies;
tenancy application and management platforms;
legal entities including law firms,
accounting, financial or other professional advisors,
regulatory government and other authorities as required by law; and
our related organisations.
We take reasonable steps to ensure our information systems and files are kept secured from unauthorised access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
Direct marketing materials
We may send you direct marketing communications and information about our services. These communications may be sent via mail, SMS, fax and email.
Any such communications will be extended in compliance with the Spam Act 2003 (Cth).
You may opt-out of receiving marketing communications by contacting us.
You can access and update your personal information
Subject to any legal restrictions we would be happy to advise you what personal information we hold about you if you request this. If you would like to access or change your details please let us know. In most cases, a summary of your personal information, such as your name and contact details, is available free of charge. We encourage you to contact us to update your personal information to ensure it is accurate, current and complete.
Complaints about privacy breaches
If you are concerned your privacy has been breached, please notify us at the contact below.
We investigate any alleged breaches to ensure your personal information is secure.
Our contact details
If you would like further information on our privacy policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact: contact@serenitygroup.com.au.
Version 1: Policy last updated 21 November 2025.